The travel industry moves to preempt customer complaints

When Jason Plott?s Western Caribbean cruise was delayed because of dense fog in Galveston, Tex., earlier this year, Carnival offered two possible resolutions before casting off: Either a full refund or an abridged cruise, which included an onboard credit and a discount off a future vacation.

Source: http://feedproxy.google.com/~r/elliottorg/~3/yYhgEvbr6o0/

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