A one-year wait for an Air One refund

How long is too long to wait for a refund from your airline? If you said one year, then maybe you know Dani Lind, who spent more than 12 months waiting for Air One to refund $670. How could that have been prevented?

Source: http://feedproxy.google.com/~r/elliottorg/~3/o-9WdPEpnnY/

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